Frequently Asked Questions

Everything you need to know about shopping with Mstore

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $75, while a flat rate of $6.95 applies to all other orders.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items with original tags attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.

How do I know which size will fit me best?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.

What payment methods do you accept?

Mstore accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments via Klarna and Afterpay.

Are your clothing materials sustainably sourced?

We are committed to ethical fashion. Currently, 60% of our collection is made from organic cotton or recycled polyester, and we aim to reach 100% sustainable materials by 2026.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's website. You can also view your order status at any time by logging into your Mstore account.